Frequently Asked Questions

Everything you need to know about bringing Auk home.

What is the average shipping time for furniture?

Standard shipping typically takes 5-10 business days. For larger furniture pieces, our white-glove delivery service will contact you to schedule a specific arrival window within 2 weeks of your order.

Do you offer a warranty on your home products?

Yes, all Auk furniture and decor items come with a 1-year limited warranty covering manufacturing defects and structural integrity under normal household use.

What is your return policy?

We offer a 30-day return window for most items. Products must be in their original packaging and unassembled. Please note that a restocking fee may apply to oversized furniture returns.

Are your wood products sustainably sourced?

At Auk, we prioritize the planet. 90% of our wood collections are crafted from FSC-certified timber or reclaimed materials to ensure environmental responsibility.

Can I track my order once it has shipped?

Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your shipment's progress in real-time.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Affirm for larger home investments.